What does user satisfaction tell us about the quality of welfare services?
15 November 2012
As part of its research program Service sector economy, IFN has teamed up with SNS, Studieförbundet Näringsliv och Samhälle (Centre for Business and Policy Studies). Within the framework of this cooperation on November 15, SNS organized a seminar, asking the question "What does customer satisfaction tell us about the quality of welfare services?"