Drivers of Digital Trust in the Crypto Industry

This chapter discusses the socioeconomic and technological aspects of blockchain and its implications when adopted in fintech. In particular, we focus on the enablers of digital trust, which is supporting the mass mobilization of people across geographical and social boundaries at a historically unparalleled speed and extent, bringing them fast into a circle of trust. Drawing on market data, industry cases, anecdotes, and academic frameworks, we analyze the drivers of digital trust in the crypto industry from historic, institutional, market, and sociological perspectives. We support the conclusions drawn with empirical findings generated through a firsthand managerial experience with a leading crypto exchange in Asia.